Microsoft
Windows & Devices Org
Product Design Internship (2025)
AI, Cloud, Devices, & Experiences Team ⚡️
UI/UX Design Internship (2024)
Visual Design Team 🎨
Learn more
Reach out for more information.
03
🎨
Designing the experience
Rebuilt the troubleshooting logic into simplified, decision-driven flows.
Created iterative Figma prototypes aligned with the Microsoft design system.
Collaborated with engineering to validate logic, edge cases, and scalability across Cloud PC environments.
04
👩🏽💻
Cross-functional collaboration
Ran design reviews with 20+ stakeholders.
Integrated feedback balancing user clarity, AI behavior, and technical constraints.
Aligned the organization around a consistent interaction model and product direction.
01
🤔
Understanding the problem
Analyzed 40+ customer + IT support insights to uncover where Cloud PC troubleshooting was breaking down.
Identified the highest-impact friction points affecting resolution time and IT workload.
Mapped the troubleshooting ecosystem to surface inefficiencies and gaps in guidance.
02
⭐️
Framing the opportunity
Defined opportunity: enable faster, clearer troubleshooting with AI-assisted guidance.
Established design goals and success measures with PM + engineering partners.
Prioritized scenarios with the strongest potential to reduce downtime and cost of ownership.
05
✅
Finalizing the solution
Delivered a polished, interactive AI-powered troubleshooting prototype.
Documented detailed states and behaviors, and various use-case scenarios.
Informed a solution for the product roadmap and product documentation.
06
📊
Measurable impact
Projected 40% reduction in troubleshooting resolution time.
Shortened approval + decision cycles by 25% through tighter alignment.
Established a scalable foundation that improves IT efficiency and lowers costs.
Product Design
Summer 2025 | AI, Cloud, Devices, & Experiences
A quick overview of how I designed an AI-powered troubleshooting experience that streamlines Cloud PC issue resolution and reduces IT downtime. ⚡️
Reach out for more information.
UI/UX Design
Tools
Summer 2024 | Visual Design Team
Figma
AfterEffects
Photoshop
Illustrator
Crafted UI & narrative visuals reaching 2 million+ users for Windows feature launches, driving clarity & user engagement.
Campaign design
Created UI and visual assets for 5 global launch campaigns
Explored gradients, color treatments, and composition directions to match each campaign’s tone
Partnered with art directors and motion designers to align on storytelling arcs and key visual moments
Design system building
Defined the aesthetic system for consistent application across videos, product shots, and promotional visuals
Built reusable assets and templates to streamline production
Reduced retrieval and iteration time across an 11-person design + motion team by 30%
Tools & production
Produced high-quality assets using Figma, Photoshop, and Illustrator
Developed motion-ready components and templates for faster collaboration with motion designers
Ensured assets strengthened narrative storytelling and campaign reach (2M+ users)
